This Privacy Policy describes how MS Holistic Health Coaching ("we", "us", "our") collects, uses and protects your personal information when you visit our website or enroll in the MS Holistic Health Coaching Program ("the Program").
By using our website or purchasing the Program, you agree to the practices described in this policy.
1. Information we collect
We collect the following types of personal information when you interact with our website or enroll in the Program:
- Contact information — name, email address, phone number, and any other details you provide when filling out our forms or placing an order.
- Payment information — billing details processed through our payment gateway (Razorpay). We do not store your complete card or net-banking credentials on our servers.
- Health and lifestyle information — information you voluntarily share as part of the coaching program (eating habits, sleep patterns, activity levels, health goals). This information is collected for the sole purpose of providing personalized coaching guidance.
- Usage data — basic technical information such as your IP address, browser type, device type and pages visited, collected automatically through cookies and analytics tools.
2. How we use your information
We use the information we collect for the following purposes:
- To deliver the Program and provide personalized coaching guidance.
- To process your payment and send you order confirmations and receipts.
- To communicate with you about the Program, including onboarding, scheduling, and progress check-ins.
- To respond to your queries and provide customer support.
- To improve our website, content and services.
- To send you occasional updates about the Program, only if you have opted in.
3. Legal basis for processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:
- Contract — to fulfill our obligations under the Program you have purchased.
- Consent — for marketing communications and optional health/lifestyle information you share during coaching.
- Legitimate interest — to operate, secure and improve our services.
4. How we share your information
We do not sell or rent your personal information to third parties. We share information only with:
- Payment processors (Razorpay) — to process your payment securely.
- Email and communication service providers — to send you Program-related emails.
- Hosting and analytics providers — to operate and improve our website.
- Legal authorities — if required by law or to protect our legal rights.
All third parties we work with are required to keep your information confidential and use it only for the specific service they provide to us.
5. Health and lifestyle information
Any health, lifestyle or medical information you share with us as part of the coaching program is treated as strictly confidential. It is used only for the purpose of providing you with personalized coaching guidance and is never shared with third parties without your explicit consent.
The Program is intended for health education and lifestyle guidance only. It is not a substitute for medical diagnosis or treatment. We do not request, store or require access to your medical records.
6. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of the site.
7. Data retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Program enrollment records and basic contact information are typically retained for a minimum of 5 years for tax and accounting purposes.
8. Your rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access the personal information we hold about you.
- Right to correct inaccurate or incomplete information.
- Right to request deletion of your personal information.
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent at any time.
To exercise any of these rights, please contact us at sadunayan23@gmail.com.
9. Data security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or alteration. Payment transactions are encrypted using SSL technology and processed through PCI-DSS compliant payment gateways.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Children's privacy
Our website and the Program are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can delete it promptly.
11. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any external sites you visit.
12. International data transfers
Some of our service providers may be located outside your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection standards than your own. We take steps to ensure such transfers are handled securely.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The latest version will always be posted on this page along with the effective date. Continued use of our website or the Program after changes are posted constitutes your acceptance of the revised policy.
14. Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
MS Holistic Health Coaching
Email: sadunayan23@gmail.com